At Nazrakh, we are committed to delivering your orders safely, efficiently, and on time. This Shipping & Delivery Policy outlines our shipping process, estimated timelines, and important delivery-related information.
By placing an order on our website, you agree to the terms mentioned below.
1. Shipping Locations
Nazrakh currently ships across India only.
At this time, we do not offer international shipping.
2. Order Processing Time
Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.
Orders placed on:
- Sundays,
- public holidays,
- or during promotional periods
may experience slight processing delays.
3. Estimated Delivery Timelines
Estimated delivery timelines are as follows:
Metro Cities
3–5 business days
Other Locations
5–8 business days
Please note:
Delivery timelines are estimates and may vary depending on:
- location accessibility,
- courier operations,
- weather conditions,
- public holidays,
- or unforeseen logistical issues.
Nazrakh shall not be held liable for delays caused by third-party courier services or circumstances beyond our control.
4. Shipping Charges
Free Shipping
Nazrakh may offer free shipping on eligible orders across India.
Any applicable shipping charges, if introduced in the future, will be clearly displayed during checkout before payment.
5. Cash on Delivery (COD)
Cash on Delivery (COD) may be available on selected orders and serviceable PIN codes.
Nazrakh reserves the right to:
- enable or disable COD for specific customers,
- locations,
- products,
- or order values at its sole discretion.
Additional verification may be required for COD orders.
6. Courier & Delivery Partners
Nazrakh works with trusted third-party logistics and courier providers, including but not limited to:
- Shiprocket
- Delhivery
- Blue Dart
- Other reputed courier partners
Courier assignment may vary based on:
- service availability,
- location,
- delivery speed,
- and operational efficiency.
7. Order Tracking
Once your order is shipped, tracking details will be shared via:
- email,
- SMS,
- WhatsApp,
- or your registered account.
Customers can use the provided tracking link to monitor shipment status in real time.
8. Incorrect Address or Delivery Failure
Customers are responsible for providing accurate:
- shipping address,
- phone number,
- and delivery details.
Nazrakh shall not be responsible for delivery issues caused by:
- incorrect address information,
- unreachable phone numbers,
- failed delivery attempts,
- or customer unavailability.
Additional shipping charges may apply for re-shipment requests.
9. Delayed or Lost Shipments
While we strive to ensure timely delivery, delays may occasionally occur due to:
- courier disruptions,
- weather conditions,
- regional restrictions,
- operational delays,
- or high order volumes.
In case of significant delays or lost shipments, customers may contact our support team for assistance.
Nazrakh will coordinate with the courier partner to resolve the issue as reasonably possible.
10. Damaged Packages
If the package appears tampered with or damaged at the time of delivery:
- customers are advised to record an unboxing video,
- and contact us immediately within 48 hours of delivery.
Claims related to damaged, missing, or incorrect items may require:
- unboxing video proof,
- images,
- and order details.
Nazrakh reserves the right to reject claims without sufficient evidence.
11. Delivery Availability
Delivery availability may vary based on:
- serviceable PIN codes,
- courier coverage,
- and operational limitations.
Certain remote or restricted locations may experience extended delivery timelines.
12. Policy Updates
Nazrakh reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice.
Changes will become effective immediately upon publication on the website.
13. Contact Us
For shipping or delivery-related assistance, please contact:
Nazrakh Fashion Pvt. Ltd.
Gaur Siddhartham, Gaur City, Ghaziabad, Uttar Pradesh – 210001, India
Email: care@nazrakh.com
Phone: +91 6284057687
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST