You can reach us at care@nazrakh.com or call/WhatsApp us at +91 6284057687.

Our support team is available from Monday to Saturday, 10:00 AM to 7:00 PM IST.

Once you contact us, please share your order number, registered phone number, and concern so we can help you faster.

We currently ship across India only.

Estimated delivery time is:

Metro cities: 3–5 business days
Other locations: 5–8 business days

Once your order is shipped, you will receive tracking details through SMS, email, WhatsApp, or your account page. After that, you can relax while your Nazrakh piece makes its way to you.

Yes, Cash on Delivery may be available on selected orders and serviceable PIN codes.

COD availability depends on your location, order value, and courier serviceability. You will be able to see the available payment options clearly at checkout before placing your order.

Yes, Nazrakh jewellery is designed to be waterproof, tarnish-resistant, and hypoallergenic.

That means you can wear your pieces with confidence in your everyday routine. To keep the shine beautiful for longer, we recommend avoiding direct contact with perfumes, harsh chemicals, and storing your jewellery in a dry place when not in use.

Yes, eligible products can be returned within 7 days of delivery.

To qualify, the product must be:

• unused and unworn
• in original packaging
• with all tags/accessories included
• returned within the 7-day window

Please note that sale items and customized products are not returnable or exchangeable.

We’ll help you with this calmly and quickly.

Please contact us within 48 hours of delivery at care@nazrakh.com or +91 6284057687.

To verify the issue, we require:

• a clear unboxing video
• product images
• order number

The unboxing video should start before opening the package and clearly show the product issue. Once verified, Nazrakh will take care of the return shipping if the product is damaged, defective, or incorrect.

Once your returned product is received and inspected, approved refunds are processed to the original payment method.

Refunds usually take 5–10 business days after approval, depending on your bank or payment provider.

For COD orders, refunds may be processed through bank transfer or UPI after verification.

Orders can be cancelled only before they are shipped.

Once your order has been dispatched, cancellation may not be possible because the package is already with the courier partner.

For cancellation requests, contact us as soon as possible at care@nazrakh.com or +91 6284057687 with your order details.